What are /r/shaw's favorite Products & Services?

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Well I went ahead and left my Internet 600 for $70/month to the Gigabyte plan for $115/month with a $100 bill credit. Here are the speeds after my first run.

Try using PingPlotter to see where the issue lies (if it’s your router, Shaw servers, etc.). Try running it for the duration of the time you experience disconnections. That might be able to at least tell you where the problem is happening if it isn’t your router/modem.

Hope that helps at least a little bit, have a good night!

Shaw Highspeed Extreme-I 10 years ago, which gave you 5Mbps download speeds, was $47 or $52 a month depending on if you owned your modem.

Same price (or more expensive even!) a decade later?!!?!?!

https://web.archive.org/web/20050301022458/http://www.shaw.ca/en-ca/ProductsServices

Sound like you need educate BGP and routing. Though I agree ISP and network gear manufacturer like DLink need do better job educate user.

https://www.cloudflare.com/en-ca/learning/security/glossary/what-is-bgp/

https://www.cloudflare.com/en-ca/learning/network-layer/what-is-routing/

I think a good option would be to relocate the modem to mail floor, and use a powerline adapter so that your husband can be hardwired to the internet in the basement.

Something like this. One plugs into a power outlet at the router and an ethernet connects between this and thenkodem, it then sends the internet connection via the copper wires in your walls and is recieved by the second one in the basement, and he can plug in directly.

https://www.amazon.ca/dp/B00AWRUICG/ref=cm_sw_r_cp_apa_glt_i_P49V43FJ8MRHD2E22DR5

You should also check your nearby wifi network channel congestion. You can download apps in the windows store or android Google Play store that let you view what channels are being used by which wifi networks. You can the change the channel your wifi network uses to the least congested one. Search for "wifi analyzer"

if you just do P2P thru VPN then there won't be any performance gain, since your VPN is probably a 3rd party one (i.e. NordVPN or PIAA etc.) and you are just piping your data to their VPN server

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However, if you get a real "router"

you can setup your own VPN (ipsec/l2tp, ipsec/ikev2 etc) and remote connect to your network from anywhere, since this VPN is running on your router's hardware it will have better performance, I don't think technicolor or arris xb6 even support this (of course you can run openVPN or something behind router, but just giving an example)

you can also get proper VLAN support if you want to segment your network into multiple SSID, xb6 does not support either

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To be honest, if you just want to play some online games, youtube and p2p, xb6 will serve you well. but if you are an "advanced" user then you definitely should consider a good router, i.e. pfsense on a box or ubiquiti

Make sure the channels the wireless portion of your router is using are not being over used by others around you.
- WiFiAnalyzer (open-source) – Android Apps on Google Play - https://play.google.com/store/apps/details?id=com.vrem.wifianalyzer

Don’t go cheap on these if you are trying to protect your equipment. Also be sure to use a “protected” wall tap. A plain extender wont do.

https://www.amazon.ca/Protector-Protected-Indicator-SPP3461WA-37/dp/B076JJ3N1T/ref=asc_df_B076JJ3N1T/?tag=googleshopc0c-20&linkCode=df0&hvadid=335290615891&hvpos=&hvnetw=g&hvrand=17550239589956178961&hvpone=&hvptwo=&amp...

Surge bar is good idea, but you can even go expert mode and get a UPS.

Amazon UPS

Something like this will keep your internet working for about three hours or so after your power goes out.

Other than the earlier suggestions to swap hardware, you could try installing a <strong>70 dB</strong> MoCA filter directly on the Shaw gateway's coax port, to block MoCA signals. (Note that the linked filter's 70 dB attenuation is higher than the typical MoCA filter, and needed to fully block the MoCA signals.)

> I ordered a filter to help out to see if I can filter out the connection from the plant.

If ordering a MoCA filter to isolate the gateway, it should be one with 70 dB attenuation (example), to ensure the MoCA signals are blocked. (MoCA's loss limit is 57 dB, so the typical MoCA filter, with just 35 dB attenuation, isn't sufficient.)

No app on STB.

Knowledge app on play store.

https://play.google.com/store/apps/details?id=ca.knowledge.kapp

KCTS 9 app on play store.

https://play.google.com/store/apps/details?id=com.publicmediaapps.kcts9

100ft Ethernet run? Get a few of these to deal with the cable. I can only imagine it's a short term solution till school is done

Hey, I'm assuming that your place won't have ethernet running through the walls in the house right? If the rooms have access to a COAX port (the circle TV plug) you could consider using a MoCa adapter to covert the TV signal into ethernet. If you're using the new XB7 gateway (the white one with 4 ethernet jacks) then this will work. I'd recommend getting a 2 pack though, and ditching the bluecurve pods, this will result in way better connection.

Thanks for the compliment, but I'm not really that knowledgeable lol. They do have some great info right on their site though (unless it's hidden and only found with a Google search haha)

https://www.pingplotter.com/fix-your-network/interpret-results.html

I would have him phone tech support let them know you ran a speed test, tech support will have him reset the router and power it back on. If the issue still persists they can dispatch a tech to see if they can fix.

https://www.speedtest.net/

> Does Shaw have a special routing agreement with some ISP in the US?

All ISP have BGP route agreement internet backbone provider. Each ISP agreement maybe different. Not public info so can only speculate. For more on BGP see here: https://www.cloudflare.com/en-ca/learning/security/glossary/what-is-bgp/

Go to fast.com and check what your getting for Download and Upload. You might need to reset the modem or have the Shaw check your service and see if you are getting your speed.

I have the 300. I tried getting the 1GB and it was about 400 down. So i went back to 300. I am supposed to be at 1.2GB at the building according to Shaw. Was not impressed at all =(

Telus is only 150 at my area so I can't switch to them.

What is the difference from the 300 to the Fibre+300?

If I want the 100Mbps upload on my current 300 do I need to change to the Fibre+300?

I tried resetting my current modem and router just now as I have been consistently been having issues getting past 150Mbps down on Fast.com and 15Mbps that last few months.

Using speedtest.shaw.ca, It will start at 300 and make its way down to low 200s. Upload will be about 15/16.

Its very odd as I don't really know of anything that could have changed on my end =(

> The problem is pretty obviously with the DNS server, but even when I tried alternates (like 8.8.8.8) it didn't resolve the problem.

Then the problem isn't with your DNS server. It's with your PC. As you yourself noted, you don't have any issues with other devices on your network.

There are a variety of possible culprits. Certain types of malware will screw with your DNS resolver in order to prevent you from bypassing access to their command and control servers. Or you could be having some sort of intermittent failure in your hardware.

First step would be to isolate the software. Get a USB stick you can erase, and download a copy of MX Linux, install it onto your USB stick, and reboot your machine from the USB stick. You don't need to install anything onto your hard drive. Just fire up the included Firefox, and see if the error persists.

If the error is gone, then you have some sort of software related problem. If the error persists, then you most likely have a hardware related problem.

If web pages are an issue too then you are having bigger issues then video streaming. You are likely seeing network interruptions. I would do some simple network tests.

https://www.pingplotter.com/

PingPlotter is a quick app to test each network step on the way to a destination. Install this and ping google.ca and see if you are seeing lots of packet loss or not. You also may see high ping times.

If you test this on a wired connection would be best to eliminate the WiFi network as the cause of your issues.

Thanks for the suggestions.

The server I am connecting to is a Shaw Communications one that is showing to be <10 km from me. Fast.com yields a bit better results, but still sub-300.

The tech did mention about some area that he would need key access to to check a cable there or something, so I will inquire about that. Additionally, one of my friends who just got his service hooked up mentioned his tech noticed his coax had a weak signal so he installed some sort of amplifier?

My cables are all cat 5e or 6 and I have swapped a few around. Since my speeds are capping at around the same speeds on all my devices, I think it's more likely an issue with the speed I am able to receive.

https://www.amazon.com/Ruckus-Indoor-Wireless-Subscription-901-R850-US00/dp/B08GL46G6F

problem solved, your internet price will now go upto 300 a month for 5mbps

TP Link. I started with Unifi, but the TP-Link solution is just better and easier to manage.

8 Port PE switch $100CDN

https://www.amazon.ca/TP-LINK-8-Port-Gigabit-Managed-TL-SG108PE/dp/B01BW0AD1W/ref=sr_1_6?dchild=1&amp;keywords=tp-link+switch+poe&amp;qid=1604871860&amp;sr=8-6

Access Point AC1750 with POE. $89CDN

https://www.amazon.ca/TP-Link-EAP245-Wireless-Supports-Injector/dp/B07NMZR3F1/ref=sxts_sxwds-bia-wc-drs1_0?cv_ct_cx=tp-link+access+point&amp;dchild=1&amp;keywords=tp-link+access+point&amp;pd_rd_i=B07NMZR3F1&amp;pd_rd_r=3c449e51-f7ce-47dc-bea6-7183...

tldr: Go To Option 2

With a PS4 you won't have the 5GHz Network capability, unless you are using a PS4 Pro. The 2.4GHz is susceptible to interference caused by devices like gaming controllers, wireless headsets, Bluetooth, Microwaves (seriously), baby monitors, etc. The reason so many devices run on this same 2.4 GHz band is that is unlicensed, and therefore anyone can produce devices that use this band. This causes latency and in some cases packet loss on your connection to the router. 5Ghz on the other hand, while still susceptible to interference, usually has less. It also contains more channels within the band, and on my S9 can reach speeds up to 680MBps. Compare that to the 2.4Ghz, which in optimal conditions will reach up to 80MBps. You don't need 80MBps to play online games, but it does display the difference in capability between the two networks.

Two Options:

1. Hardwire your PS4. If there is a blank wall plate in your room, grab a screwdriver and take it off. If there is no ethernet in the room run a line, or if that sounds like too much just go to option 2.

2. Buy a Wireless Range Extender with an ethernet port that supports the 5GHz network. Here is an example of one on Amazon. Pair the extender using the WPS button, pressing on both the extender and the top of the BlueCurve modem. Once paired plug your PS4 into the extender via ethernet. Now you are using 5GHz Wifi to connect your PS4 to the Internet! Still continue to use Port Forwarding, setting these rules in the Router will still help with your experience online.

Hope that helps!

here is a decent question. how good is the signal strength to the router?

a huge number of things can impact ur speeds as posted previously even microwaves.

try switching the channels you are using within the 2.4ghz space I would walk you through it but I have my own router so it's going to be different and even my shaw modem is a older model. not the bluecurve( or sure what u have)

you can use apps like wifi analyzer on Android https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer to determine what is the least used channel.

I do agree however 1mbps is rather low I would consider anywhere between 50-150mbps downloads to be ideally what you should get however don't quote me as I haven't used Shaw's routers in a long time. for example a mts router I had gave me only 20mbps download which was considered "good"

You might get lucky and find an app for an Android phone, like this:

Cable Remote Control

I think many of the Shaw Direct receivers are made by Arris.

Yeah, I use Private Internet Access too, it's fairly cheap and you can usually get deals to make it cheaper as well. In addition to using it for torrents you can actually use it on your phone or laptop when using public WiFis to make your connection secure.

Here's an article that might help inform you:

Consider getting a VPN service. I hear Private Internet Access is one of the better ones.

Well $200 or less puts you just out of range for a good Linksys. I started looking at other routers, and this one seems to be great bang for the buck and with favorable reviews. It won't do open source firmware, but that doesn't seem to be something you'd use anyways. It does have 6 antennas for good WiFi coverage. It also would likely meet your needs. I have never used this router, so I would recommend reading up on reviews yourself. It does seem like a great price point for the features, though.

TP-Link Archer C3200 AC3200 Wireless Tri-Band Gigabit Router

edit: Remember to have your modem in "bridge mode" before hooking up any router. You may have to call Shaw for that.

This is the modem I currently have. I contacted them and they said that I need to contact them at the time of the problem (which is in the evening/night) because they don't see any congestion during the day. I've spent a lot of time and money to try and fix this issue in the past 3 weeks (Getting a coaxial connection activated to get ethernet and a Netgear Nighthawk to upgrade to a new router) and nothing has worked. I feel like the only fix at this point if Shaw doesn't do anything about this problem is switch to another ISP.