BlueStacks is entirely safe as long as you download it from our official website, www.bluestacks.com.
Unfortunately, Fortnite(Epic Games) requires Vulkan libraries which are not currently supported on BlueStacks.
A future release may have a fix for this so please check our website (www.bluestacks.com
) for all the latest releases, features, and fixes.
Hi! BlueStacks 5 currently does not come with the premium subscription therefore you will not be able to remove this.
We will work on bringing this in a future release. Stay tuned for the latest updates on our website! www.bluestacks.com
Hey,
M1 is an ARM-based processor released by Apple and works on ARM architecture.
We understand that it's taking longer than expected, however, we would like to assure you that this is being worked upon. Though we do not have an ETA as of now.
Please stay tuned to our website for the latest updates and releases.
Hi! Apologies for the inconvenience caused. Our developers are aware and are already working on priority to fix this at the earliest.
Once we have further updates, we will let you know the same. Please also stay tuned on our website for the latest updates and fixes.
Thank you for your support and patience.
Hi! Unfortunately gamepad support is not available on Macs at this time.
Our future versions should have support for gamepads so please keep an eye on our website for updates and news.
If that is true why do they advertise it as working on their own website?
https://www.bluestacks.com/apps/adventure/ark-survival-evolved-on-pc.html
Hey /u/poerf I use Casper and it works. But after about 1 week I now got an email from snapchat with this content:
>Our system has detected that you are using a third-party application to access Snapchat, putting yourself (and possibly your friends) at risk. Please discontinue using third-party applications and upgrade to the most recent version of Snapchat.
>For more information please visit: https://www.snapchat.com/locked
>Thanks, Team Snapchat
Do I have to fear something or can I just continue to use Casper via Bluestacks?
download the latest at APKmirror and install it manually. You should be able to find the one you need here: https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=google+play+services
https://www.callofduty.com/content/atvi/callofduty/mobile/web/en/esports-terms-of-use.html
go to the website then search this >>"Players shall not compete using any desktop emulator"
Its illegal to use emulator on CODM
Hi! Unfortunately there's no specific ETA currently. Please stay tuned on our website for the latest updates!
However, MAC users can now play their favorite Android Games on the cloud using BlueStacks X!
Check it out and let us know your feedback :)
Hi! Thank you for your feedback. Currently, this is not supported on BlueStacks and we do not have a specific timeframe of when it will be supported. However, we have taken your feedback and shared it with the concerned department.
We would recommend you to keep an eye out on our website for the latest news and updates on this issue as well as trying BlueStacks X which allows you to play Android Games on the cloud with no download or installation needed on any device or OS!
Thank you for your time and patience.
Hey, sure but can you please highlight specifically where you're referring to on the website? Also, please include any screenshots which can help locate this.
The main 'Download BlueStacks 5' button should have the latest 5.4 version.
Hi! Unfortunately, the gamepad controls are not available for this game. We will pass this on to the concerned teams, stay tuned for the latest updates on our website! www.bluestacks.com
Hi! Unfortunately, the Multi Instance manager is not available for BlueStacks Mac. A future release may have a fix for this. Please stay tuned on our website for the latest features, fixes and releases. www.bluestacks.com
Hey,
We would like to inform you that we have released a fix for the same.
We would request you to please install the latest version of BlueStacks i.e. 5.4.0.1063 and press the trigger against your enemies in Call of Duty: Mobile without the fear of receiving a ban on your account on BlueStacks 5 Nougat 32-bit instances.
We would urge you to play with a new/fresh account and let us know if you face the issue.
Download it from here.
Hey,
Seems like you haven't heard about the latest version of BlueStacks i.e. 5.4.***.****.
You can download the same from www.bluestacks.com.
With this, you'd be able to delete the instances. Read more here.
Hi!
BlueStacks is a completely safe emulator to run on your PC and you will not get any viruses or other malware from using it :)
But, please only download BlueStacks from our official website.
You may also refer to this blog post which will address all your safety concerns!
Hey,
As of now, BlueStacks only supports stereo audio and not surround sound. However, the future seems bright and we will forward your request to the concerned team.
We would request you to please stay tuned to our website for the latest fixes and releases.
Hey,
We are aware of the issue and are working towards a fix. We will share an update soon. We would request you to please keep an eye on the website for the latest fixes and releases.
Hi! The Disk Cleanup tool is not available on BlueStacks 5 just yet! However, it should compact automatically once you uninstall the app(s) and restart your PC!
A future version of BlueStacks may have the tool exclusively so please keep an eye on our website for more updates :)
Hi! Actually, BlueStacks 5 is quite lighter than BlueStacks 4. It uses up to 50% less RAM and consumes significantly less CPU. You can refer to this article for more in depth comparisons.
Alot of factors can affect your performance such as PC specifications and settings so if you're having any issues you can feel free to elaborate on those issues and we'd be happy to troubleshoot with you.
Also, please note that rooting is not supported within BlueStacks.
Hi there! This is certainly weird.
As you mentioned that you have already tried re-installing BlueStacks, we would like to know whether you uninstalled it via control panel or via our uninstaller tool?
If you did it via control panel, please follow this article to uninstall BlueStacks completely from your machine. Then go to our website www.bluestacks.com to download the latest version and proceed with installation.
Hi! Thank you for your interest in learning more about BlueStacks X.
At BlueStacks, our aim is always to be futuristic and inclusive all while providing the best gaming experience possible for all users. We want to make it as quick and simple for as many of our users no matter the device or OS to access gaming through their browser. Therefore, we introduced BlueStacks X.
The benefits you listed are indeed accurate and you can find out more on this article. It's quite interesting and I would recommend giving it a read.
Just an update, we have released a new version, BlueStacks 5.3.75 to address the sensitivity issue for Free fire max. Please update to this version and let us know if you experience any further issues!
You can do so via Settings > About > Check for Updates or by downloading the updater from our website. You do not have to reinstall, simply download the installer and run it to update your current version.
Refer to this article for more information on using the controls..
Hey!
A fresh installation of "BlueStacks" should resolve the issue.
Download the BST cleaner tool, which would remove all the residue.
Now Download and install the latest version of BlueStacks 5 via, www.bluestacks.com
Note: Uninstalling BlueStacks will also remove all installed apps and their settings. We always recommend backup your game's progress by signing in with Google/Facebook/Twitter account. All guest accounts/profiles data not synced with an account will be lost after reinstallation.
Hey,
BlueStacks is absolutely safe. It has signed certificates and no secondary applications are ever bundled. While BlueStacks acts as a virtual machine, it is entirely your responsibility to make sure you install only trusted applications from inside the Google Play store.
We would recommend installing BlueStacks from our official website only.
Download the same from our website and enjoy gaming.
Hi,
Sky: children of the Light is currently not supported on BlueStacks 5 as it requires Vulkan API support. Our engineers/developers are working rigorously to add them to our product in our future releases. Please have an eye on our official website for all the latest releases and updates.
Hi u/NeitherArmadillo,
Thanks for sharing the Feedback. We are as excited to get you the features being requested for and we rigorously work upon the same to get those incorporated.
You might see this being included in the upcoming versions. Please stay tuned to our website (www.bluestacks.com) for the latest updates and releases.
Install it from this link - https://apkpure.com/instagram/com.instagram.android/download/73998923-APK?from=details%2Fversion
it is an older version (17.0.0.15.91) , I suppose newer version has some issues.
https://filehippo.com/download_bluestacks_app_player/ They have some older versions here. This is why I never update once I find one that works though. I'd like to have the macro support from the newer versions, but it's not worth the risk.
Hi, I am not familiar with mac, but I did this with my win 7 machine. I was having trouble with the current version of bluestacks, so I downloaded version 2 of it from FILEHIPPO. See for mac if you can find a working solution.
FileHippo
Hi! Can you try downloading and installing the latest version from our website here or via Release notes page.
Please DO NOT
​
The only safe place to download BlueStacks from is www.bluestacks.com
​
You can Google your specific version or take a look through our Release Notes.
Alternatively, you can let us know what our issue is and we can try to help you resolve it.
Hello,
May we please suggest you to try this step. opt for a clean re-installation of BlueStacks on your system. Run the exe , which would remove any existing setup of BlueStacks.
After successful uninstallation, you can download the latest version from our official website www.BlueStacks.com.
Please let us know if that works for you or not.
Hi!
Could you please tell me your complete BlueStacks version number? It should be on the upper left-hand corner, or in Settings > About
Make sure you are on the latest version of BlueStacks. Download and update to the latest version using www.bluestacks.com.
Whether you'd like BlueStacks 4 or 5 you can find them over at https://www.bluestacks.com/download.html
It all depends on your system specs and your application of BlueStacks
Hey, this is currently the only method; to click on the decrease volume button and once appears, click on the 'Ringtone icon' to mute the volume totally.
However, thank you for the feedback, we will take note of this.
A future release would have a fix for this, Stay tuned to our website for future updates.
Hey,
We would like to inform you that BlueStacks is currently not supported on Apple Silicon (M1 chip) machines.
Our development teams are already aware of this and are analyzing the situation to create a suitable action plan. As of now, we won't be able to provide you with a specific timeline and you may see the compatibility in our future updates. We would recommend you to keep an eye out on our website www.bluestacks.com for the latest news and updates.
Thank you for your time and patience.
Hi,
Unfortunately, the desktop shortcut feature is not available just yet on BS5. A future release would have a fix for this. Please stay tuned to our website for the latest updates.
Hi! Unfortunately, we do not have a specific ETA just yet. However, our teams are working on it! Please stay tuned to ourwebsite for any further updates and news on this!
Hey,
We have already escalated this issue to our development team and the issue will be resolved soon.
We request you to check our website (www.bluestacks.com) for all the latest releases, features, and fixes.
Hey,
Hyper-V compatible version of BlueStacks 5 is still under development. We will share further updates on the same as it becomes available.
Please stay tuned on our website for the latest updates!
In that case it might just mean that you need to do a fresh install as you are reinstalling.
Please reinstall BlueStacks completely. Please download and run BSTCleaner_native.exe, which is available from this article.
Please follow all instructions to remove your temp files as well, but don't worry if some won't delete. After doing this please reboot your PC, then download and install our latest version here.
Hi u/AbPokemoon
Yes BlueStacks v5.0.1 is the latest version as Rob gave you the link for the previous post.
However, it is an experimental build so there aren't any changelogs as yet.
Please stay tuned to the website for the latest releases and updates.
Hi! BlueStacks is a completely safe emulator to run on your PC and you will not get any viruses from using it.
Please only download BlueStacks from our official website.
You may also refer to this blog post which will address all your safety concerns!
Take care and stay safe!
Hi! There is currently not a specific estimated time of arrival. Our team is working tirelessly while still being affected by the pandemic. Please stay tuned to our website for any updates and news. Thank you for your support!
Make sure you have the version specifically from this page - https://www.bluestacks.com/apps/role-playing/black-desert-mobile-on-pc.html
Here is a guide on graphics - https://support.bluestacks.com/hc/en-us/articles/360037808131-BlueStacks-optimized-for-Black-Desert-Mobile-with-enhanced-graphics
Downloaded BlueStacks installer directly from their site, not from Softonic or any similar unofficial site.
I used earlier version for months (client 3.7.46.1633, engine 2.10.49.8291) which I downloaded 29.9.2017. It started to consume during last week way more cpu, so I thought it's somehow broken since I've got few bluescreen's pointing to HD-Frontend.exe (native part of BlueStacks) in the bsod-dumps during these 4 months so maybe an update could help. So I downloaded most recent installer (versions in first post) from their site 3 days ago since internal BlueStacks' update-tab doesn't show updates even when there is some. Same behaviour on consuming more cpu-power continued, but also noticed that "Test"-named application was very quickly just flashing when other application was loading, but I didn't pay more attention to it at the beginning.
I've used only one game in BlueStacks, that being Monster Super League from Play Store before I had to root and obviously install root explorer to remove those miners. I've had that game and Root Explorer for two years or so on my phone too, never had any problems on it.
As an update to this, I installed that version downloaded on September again and the miner haven't found it's way back to Android, at least yet. Have to see in few days if I again find it silently installed.
Personally from my testing experience, I'm probably going to stick to Virtual location unless I find something that actually fools Pokemon Go. It tricked my other apps just fine.
We'll keep you posted. In the meantime check out Parallel Space. Install it on BlueStacks and it let's you run two instances simultaneously.
You might also need to re-install an updated version of VirtualBox. That’s what I had to do. Here are the articles to help with that:
https://support.bluestacks.com/hc/en-us/articles/360053729412#%E2%80%9C2%E2%80%9D
That’s been happening to me too, but I finally got it to work. I’ll send you the articles that I used, because you may need to update VirtualBox.
https://support.bluestacks.com/hc/en-us/articles/360053729412#%E2%80%9C2%E2%80%9D
Hey! Sorry to hear you're experiencing eye strain. If the text is blurry I would suggest setting the resolution to match that of your monitor, and possibly trying to change the DPI. If text is too small try bumping it up, and if text or objects appears too large try lowering the DPI. I use 160 DPI when going full screen, but I find this too small for windowed use.
Also, to help reduce eyestrain in general I personally opt to use a blue light filter like Window's Night Mode or third party software, like f.lux. Take care of your eyes please, they're important! 😅
TapJoy is not an application, it is embedded in other games. For example, my game specifically is The Tower.
When you go into the game, you click the shopping cart, and then follow the "Offerwall - Take A Look". Follow the hamburger menu in the upper left and choose 'reward status'. At the bottom, you will see "Your UserId: tjid.Guid" This is TapJoy.
Tapjoy has libraries that developers use and install into their apps. These libraries are not open source, and what they do is create a unique UserId for your device, using some device parameters that are not known to the general public.
What appears to be happening is that starting and stopping the Bluestacks VM is changing whatever parameters that the TapJoy library uses to determine a device.
I also notice this behavior with google. Surely you have seen "a new device is contributing to your location history". Something under the hood of BlueStacks is causing TapJoy and Google to think that a new device is being created/used, even though I have not created a new BlueStacks VM.
Hello,
The is this one Mobile Version.
​
There isn't really an error. I cannot find it in the app store (on bluestacks). I can search for it using chrome but it does not allow bluestacks as an option as a device to install on.
Hi! Thank you for elaborating.
Can you let us know exactly what happens when you try to download the app?
Also, can you please confirm if this is the app you're referring to so we can test it on our end?
Hey!
Could you please confirm if you are referring to this application https://play.google.com/store/apps/details?id=com.lastquarterstudios.catsareliquid&hl=en_IN&gl=US ?
Hey!
Could you please confirm if you are referring to this application https://play.google.com/store/apps/details?id=com.snkplaymore.android010&hl=en&gl=US ?
I figure I should add what camera I'm using.
Allweviee Solar Security Outdoor WiFi Camera, Pan Tilt 360° View IP65 Waterproof Rechargeable Wireless Battery Powered 1080P PTZ Camera with PIR, Color Night Vision,2-Way Talk, 4dbi Antenna, Cloud/SD:
https://www.amazon.com/dp/B09WVLXKLF?psc=1&ref=ppx\_yo2ov\_dt\_b\_product\_details
I have the same issue when trying to play Idle Golf Tycoon. I click on the game's icon and all I get is a black screen. I wait a few minutes and nothing loads. I gave up trying to fix it. My version is 5.6.100.1026 N32.
https://play.google.com/store/apps/details?id=com.hotheadgames.google.beta.idle\_golf
Hi
I'm using this app https://play.google.com/store/apps/details?id=com.thredamp.kalimbasim&hl=de&gl=US and my version is 5.1.0.1129 32-Bit Android.
For my purposes that was not important, but anyway, I installed PIA inside the instance along with the other app, cloned it, I can use it up to 5 devices so if I open just 2 at the same time, I only hav to open PIA inside BS, the other app that takes ages to load loads as fast as it does on my phone, overall installing PIA inside the instance added me 1 step but saved me tons of time. So that's a solution! Hope I can do the same with ExpressVPN because that one does not connect at all when using it on windows (I mean BS loses internet connection if I use Express VPN )
Hi. Thank you for the update. In that case, we ask that you please reinstall BlueStacks entirely, as some files may have been corrupted.
Please refer to this support article and follow all instructions, including the steps to clear all temporary files. Don't worry if some can not be deleted, as they may currently be in use. This is normal.
Please also note that uninstalling BlueStacks will remove all installed apps, their settings, and their data. As such, it is always suggested to backup your game's progress by using the app's provided cloud synchronization method. All data not synchronized within the application will be permanently lost.
Once you have completely uninstalled please be sure to reboot your PC, and then download a fresh copy of the latest BlueStacks 5 installer here.
​
Please let us know if this resolved the issue for you.
Hi! This is still in the early stages of development and therefore we cannot provide a specific ETA for BlueStacks on Mac M1 as of now.
Thank you for your patience and support! Stay tuned for the latest updates on our website!
Thank you for the update. It seems as though your system may be having some issues running the application however, we'd like to try a fresh reinstall to see if this will help.
Please refer to this support article and follow all instructions, including the steps to clear all temporary files. Don't worry if some can not be deleted, as they may currently be in use. This is normal.
Once you have completely uninstalled please be sure to reboot your PC, and then download a fresh copy of the latest BlueStacks 5 installer from our website.
Hi! Thanks for elaborating so much u/RAYquaza0903! Also yes, BlueStacks is not currently supported on M1 machines however we are still working on it :) Please stay turned to www.bluestacks.com for more information!
Hi! Please be advised, there can be false positives occurring. We can assure you that BlueStacks is completely safe to install once it is downloaded from our official website (www.bluestacks.com).
Let us know if you have any further concerns/inquiries!
Hi,
Our team is working on a native version that offers the best performance and optimal experience for all users. As BlueStacks is an Android emulator it would be impossible to do so without creating a virtual Android operating system and therefore impossible to do so without virtualization.
Stay tuned to our website www.bluestacks.com for more news, information, and updates.
Hi,
In regards to your query, we would request you to kindly reinstall the BlueStacks player by following the steps mentioned below:
1. Uninstall BlueStacks by following the steps in this article.
Note: Uninstalling BlueStacks will permanently remove all BlueStacks-related data from your computer. Please make sure that your app data is synced with a social media account.
sudo kextcache --clear-staging
sudo kextcache -prune-staging
sudo launchctl enable system/com.BlueStacks.AppPlayer.bstservice_helper
Hi! We acknowledge your concern. However, we recommend you to use the BlueStacks launcher only as we do not have any control over the third-party launchers.
We will be working on implementing new features in BlueStacks such as the arranging apps and other app customizations.
You can keep an eye out on our website for these updates.
Hi! Sure, you can try the reinstallation and if the issue persists afterwards, then you can submit the problem report.
Please refer to this support article below and follow all instructions, including the steps to clear all temporary files to reinstall completely. Don't worry if some can not be deleted, as they may currently be in use. This is normal.
Please also note that uninstalling BlueStacks will remove all installed apps, their settings, and their data. As such, it is always suggested to backup your game's progress by using the app's provided cloud synchronization method. All data not synchronized within the application will be permanently lost.
Once you have completely uninstalled please be sure to reboot your PC, and then download a fresh copy of the latest BlueStacks 5 installer here.
Hi! Could you please update to BlueStacks 5, for better optimization of this app? You can download and install the latest version from this link.
Then, you can use the transfer tool to easily transfer the app from BlueStacks 4 to BlueStacks 5. Let us know if it helps!
Hi! Unfortunately, BlueStacks is not supported on macOS 12 Monterey.
We’re working hard towards fixing this.
You can stay tuned to our website for any updates and fixes in the future concerning this issue.
Thank you for the feedback. A future release would have a fix for this. Stay tuned for the latest updates on our website! www.bluestacks.com
In the meantime, we recommend to use x.bluestacks.com to play android games on the Cloud!
Hi. M1 Support is still in the early stages of development.
Thank you for your patience & support! Stay tuned for the latest updates on our website!
In the meantime, you can use BlueStacks X to play games straight from your browser.
Hi! This is still in development so there is no estimated time of arrival currently. Thank you for your patience & support! Stay tuned for the latest updates on our website!
In the meantime, you can use BlueStacks X to play games straight from your browser.
Hi! This feature is not yet available on MAC but it may be in the future.
Please keep an eye on our website for news and updates.
However, if you want to access BlueStacks settings, you can follow the steps below:
-Launch BlueStacks.
-On top left corner of computer screen, in Menu Bar, click on “BlueStacks”.
-Select “Preferences”.
Preferences screen will appear where you can manage various settings for BlueStacks.
Hi! This feature is not yet available on MAC but it may be in the future :)
Please keep an eye on our website for news and updates.
However, if you want to access BlueStacks settings, you can follow the steps below:
Preferences screen will appear where you can manage various settings for BlueStacks.
Hi! This feature is not yet available on MAC but it may be in the future :)
Please keep an eye on our website and our Release Notes for news and updates.
Hi! Is there any specific reason for using an older version of BlueStacks on your Mac?
We encourage all users to download the latest version, accessible from this link, for better optimization and performance of apps.
Hey, unfortunately there is no update to provide. This app; Ark Survival Evolved requires Vulkan libraries which is currently not supported on BlueStacks. Please keep an eye on our website for all the latest releases, features, and fixes.
Let us know if there is anything else we can assist you with.
Hello /u/codydudec,
Bluestacks is safe to use the android apps on your PC. We have been trusted by billions of users worldwide. To ensure authenticity, just make sure that you download the installer from our website www.Bluestacks.com.
Thank you for the update. We ask that you please reinstall BlueStacks entirely, as some files may have been corrupted.
Please refer to this support article and follow all instructions, including the steps to clear all temporary files. Don't worry if some can not be deleted, as they may currently be in use. This is normal.
Please also note that uninstalling BlueStacks will remove all installed apps, their settings, and their data. As such, it is always suggested to backup your game's progress by using the app's provided cloud synchronization method. All data not synchronized within the application will be permanently lost.
Once you have completely uninstalled please be sure to reboot your PC, and then download a fresh copy of the latest BlueStacks 5 installer from our website.
Hey,
We tested the app on the latest version of BlueStacks 5 and it seems to be working fine and we would request you to please install BlueSTacks 5 and let us know if you face any issues with the app.
You can download the same from www.bluestacks.com
Hello,
The apps that are not available on Bluestacks cloud must be installed in the Bluestacks app player. Clicking on the icon you mentioned should install the Bluestacks app player if it is not installed already. We request you to install it manually from our website https://www.bluestacks.com/download.html.
Hi! We ask that you please reinstall BlueStacks entirely, as some files may have been corrupted.
Please refer to this support article and follow all instructions, including the steps to clear all temporary files. Don't worry if some can not be deleted, as they may currently be in use. This is normal.
Please also note that uninstalling BlueStacks will remove all installed apps, their settings, and their data. As such, it is always suggested to backup your game's progress by using the app's provided cloud synchronization method. All data not synchronized within the application will be permanently lost.
Once you have completely uninstalled please be sure to reboot your PC, and then download a fresh copy of the latest BlueStacks 5 installer from our website.
Hi u/Terrible-Sugar-5963,
We do not recommend and support rooting BlueStacks. We suggest you download BlueStacks only from our website www.bluestacks.com.
If you still face the issue then please let us know.
Hi! Unfortunately, this app, Ark Survival Evolved requires Vulkan libraries which is currently not supported on BlueStacks.
A future release may have a fix of this. Please keep an eye on our website for all the latest releases, features, and fixes.
Let us know if there is anything else we can assist you with.
Hi,
If you install BlueStacks version 5.5.100.1040 Pie 64-bit (Beta) through the standalone installer from here, then you should be able to install just BlueStacks 5 and there would be a BlueStacks X icon on the home screen which you may and may not wish to open.
If you do not click on it, it would not install BS X. You may wish to continue using BlueStacks 5.
We expect it's the same behavior with you. Let us know if you still have any concerns.
Hi! You can head over to this link and scroll down to choose an installer of your choice for BlueStacks 5 only.
BlueStacks X is the Launcher for BlueStacks 5 however this can be uninstalled separately through the control panel as well.
Hi u/BRUHPERSONGUY,
Can you tell us why do you want to download BlueStacks 3? Also, which Application do you want to run?
We request you to try out the latest version of BlueStacks 5 from our website. You have the option to run millions of Applications!
Hi there, we tested it multiple times on our end and we are able to install BlueStacks 5 directly by downloading it from our website www.bluetacks.com . Please specify on which page did you go and which option did you click on to download BlueStacks.
Furthermore, you can go to www.bluestacks.com and click on "Download BlueStacks" button to start BlueStacks 5 installation.
Hey, please note that if you have Hyper-v enabled, in that case you can you can only install the Hyper-v compatible (64 bit) version, which you can find at https://www.bluestacks.com/download .
With Hyper-v disabled, you can install any of the instances of BlueStacks, 32, 64, pie.
Hi! Please reinstall BlueStacks entirely, as it seems that some files may have been corrupted.
Please refer to this support article and follow all instructions, including the steps to clear all temporary files. Don't worry if some can not be deleted, as they may currently be in use. This is normal.
Please also note that uninstalling BlueStacks will remove all installed apps, their settings, and their data. As such, it is always suggested to backup your game's progress by using the app's provided cloud synchronization method.
All data not synchronized within the application will be permanently lost.
Once you have completely uninstalled please be sure to reboot your PC, and then download a fresh copy of the latest BlueStacks 5 installer here.
Then please try creating the instance once more.
Hello /u/shahoAzizi,
Was this installer downloaded from our website?
Please download and run the tool from this link and run it. After that, please download the Bluestacks installer from our website www.Bluestacks.com and then try installing it. Let us know if you still face this issue.